FAQs

Where can I find genuine Polo products?

You can find genuine Polo products at any Polo Retail stores or selected Edgars, Stuttafords and independent stores.

Do the Polo retail stores have the same collection as Edgars and Stuttafords?

One seasonal collection is shown to all Buyers. The final selection is at the Buyer’s discretion. Therefore, not all product is offered in Edgars and Stuttafords stores.

What is Polo’s Exchange and Refund policy?

In Polo Retail stores, exchanges will be accepted within 7 days of purchase if the product is in a saleble condition and is accompanied by an original proof of purchase. No exchanges on Body Wear will be accepted. If the product is found to be defective, an exchange or refund will be granted.

Is Polo South Africa the same as Ralph Lauren?

We are not Ralph Lauren, we are Polo South Africa. We are not affiliated with Ralph Lauren however, we have agreed exclusive rights in sub-Saharan Africa.